Electronic Transfers Policy

If you would like more information about an electronic transfer appearing on your statement, or if you believe the statement to be wrong, please call or email us as soon as possible.

In case of errors or questions about your electronic transfers, direct inquiries can be made to Peoples Bank of Wisconsin at 715-634-2674 or 800-575-8525. Write us at PO Box 391, Hayward, WI 54843 or e-mail us at peoples@pnbnet.com as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared.

     Tell us your name and account number

     Describe the error or the transfer you are unsure about, and explain as clearly
       as you can why you believe there is an error or why you need more information.

     Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.